Privacy Policy

("we", "us", "our") provides landscaping and turf services. This Privacy Policy explains how we collect, use, share, and protect personal information, and your rights. By using our website, services, or providing information to us, you agree to the practices described here.

We collect information you provide and information collected automatically:
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1. Contact & identity: name, email, phone number, postal address, billing/shipping address.
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2. Service details: appointment dates/times, property details, service preferences, and photos of the property.
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3. Payment & transactional: payment card data, billing information, invoicing history (payment processors may store card data).
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4. Communications: messages, emails, call/text logs, customer support records, SMS consent, and opt-out status.
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5. Technical & usage: IP address, device identifiers, browser, cookies, analytics, pages visited.
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6. Marketing preferences and consent records.
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7. Sensitive/regulated data only when necessary and with explicit consent (e.g., health information if provided for accessibility requests).

1. Provide, manage, and improve services (scheduling, service performance, billing).
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2. Communicate appointment confirmations, reminders, updates, service follow-ups, invoices, and customer support.

3. Send transactional and marketing messages where you’ve consented.Process payments and prevent fraud.

4. Comply with legal obligations and enforce our terms.For analytics, business operations, and improving our website and services.

1. By providing your phone number, you consent to receive SMS/text messages and automated calls from Eternaturf to confirm or remind you of appointments and for other service-related communications. Messages may include appointment confirmations, reminders, status updates, and occasionally promotional offers if you opt in.

2. Message frequency varies by service needs (typically appointment confirmations and reminders).

3. Carriers’ message and data rates may apply.

4. You may opt out of marketing texts any time by replying STOP, following instructions in the message, or contacting us (see Contact Information). Opting out of marketing will not prevent service-related messages (appointment confirmations/reminders) unless you specifically revoke all message permissions; you can request to stop all non-essential text.

5. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers necessary to deliver SMS communications on our behalf.

SMS Consent Communication:
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The information (813-448-6558) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:‍
If you have consented to receive text messages from Eternaturf, you may receive messages related to the following:

Lead Follow-Up Messages
Customer Support Messages
Appointment Scheduling and Reminders
Consultation Scheduling and Confirmations
Service Information Updates

Message Frequency:
Message frequency may vary depending on the type of communication. You may receive up to 20 SMS messages per week related to your service inquiries, consultations, appointments, or account updates.

Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:
You may opt in to receive SMS messages from Eternaturf by submitting an online website form.

Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:
If you are experiencing any issues, you can reply with the keyword HELP. You can also get help directly from us at www.https://eternaturf.com

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our https://eternaturf.com/privacy-policy page.
Message frequency may vary.